FAQ's
Welcome to Lady Fashion's FAQ section! Below, you'll find answers to some of the most commonly asked questions. If you have any other queries, feel free to contact us at +91 8401717679 or i.dharaaluminium@gmail.com.
1. Orders & Payments
Q1: How can I place an order?
Placing an order is simple! Browse our collection at Lady Fashion, add your favorite products to the cart, and proceed to checkout. Complete the payment, and you’ll receive a confirmation email/SMS.
Q2: What payment methods do you accept?
We accept the following payment methods:
✔ Credit/Debit Cards (Visa, MasterCard, RuPay)
✔ UPI (Google Pay, PhonePe, Paytm, etc.)
✔ Net Banking
✔ Cash on Delivery (COD) (Available in select locations)
Q3: Can I modify or cancel my order after placing it?
Yes! You can modify or cancel your order within 24 hours of placing it. Once the order is shipped, cancellation is not possible. Contact our support team for assistance.
2. Shipping & Delivery
Q4: Do you offer nationwide delivery?
Yes, we deliver across India! Standard delivery usually takes 5-7 business days, depending on your location.
Q5: How can I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS. You can also track it from the "My Orders" section on our website.
Q6: What are the shipping charges?
Shipping charges vary based on your location and order value. Free shipping may be available on select orders. Shipping costs will be displayed during checkout.
3. Returns, Refunds & Exchanges
Q7: What is your return policy?
We offer a 7-day return/exchange policy for eligible products. The item must be unused, unwashed, and in original packaging to qualify for a return.
Q8: How do I request a return or exchange?
To initiate a return/exchange, contact our support team at i.dharaaluminium@gmail.com or call +91 8401717679 with your order details.
Q9: When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Q10: Are there any items that cannot be returned?
Yes, some items like lingerie, accessories, and discounted/sale items are non-returnable due to hygiene reasons.
4. Product & Sizing
Q11: How do I choose the right size?
Each product page has a size guide to help you select the best fit. If you need assistance, feel free to contact us.
Q12: Are the product images accurate?
Yes, we try to display true-to-life images of our products. However, slight variations may occur due to lighting and screen differences.
5. Account & Support
Q13: Do I need to create an account to place an order?
No, you can shop as a guest. However, creating an account allows you to track orders, save addresses, and get exclusive discounts.
Q14: How can I contact customer support?
You can reach out to us via:
📞 Phone/WhatsApp: +91 8401717679
📧 Email: i.dharaaluminium@gmail.com
🕒 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM
Still have questions? We’re happy to help! Reach out to Lady Fashion anytime. 😊✨