Return Policy
At Lady Fashion, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. If you are not fully satisfied with your purchase, our Return, Refund & Exchange Policy ensures a smooth process for resolving any concerns.
1. Return & Exchange Policy
✔ Return & Exchange Window: 7 Days from the date of delivery.
✔ Condition for Return/Exchange: The item must be unused, unwashed, with tags intact, and in its original packaging.
✔ Eligible Products: Most items can be returned or exchanged, except sale items, accessories, innerwear, and custom-made products for hygiene reasons.
✔ Exchange Requests: If you need a different size or color, you can request an exchange (subject to availability).
2. How to Initiate a Return or Exchange?
📌 To request a return or exchange, follow these steps:
1️⃣ Contact Us:
📞 Call/WhatsApp: +91 8401717679
📧 Email: i.dharaaluminium@gmail.com
Provide your order number, product details, and reason for return/exchange.
2️⃣ Approval & Pickup:
✔ If eligible, our team will approve your request and arrange for a pickup.
✔ For some locations, you may need to self-ship the product. In such cases, we will provide the shipping address.
3️⃣ Inspection & Processing:
✔ Once received, the product will be inspected (this may take 2-3 business days).
✔ If approved, we will process your exchange or refund accordingly.
3. Refund Policy
✔ Refund Timeframe: 5-7 business days after approval.
✔ Refund Mode: Refunds will be credited to the original payment method or as store credit (as per your choice).
✔ Shipping Charges: Original shipping charges (if any) are non-refundable unless the return is due to our mistake (wrong or defective product).
4. Non-Returnable Items
🚫 The following items cannot be returned or exchanged:
❌ Sale & discounted products
❌ Accessories & jewelry
❌ Innerwear & lingerie (for hygiene reasons)
❌ Customized & personalized items
5. Cancellation Policy
✔ Order Cancellation: You can cancel your order within 24 hours of placing it.
✔ If the order is already shipped, cancellation is not possible.
6. Damaged, Defective, or Wrong Product Received?
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
📌 Steps to follow:
✔ Share clear photos/videos of the product via WhatsApp or email.
✔ Our team will review and arrange for a replacement or full refund as applicable.
7. Contact Us for Returns & Refunds
📞 Call / WhatsApp: +91 8401717679
📧 Email: i.dharaaluminium@gmail.com
🌐 Website: https://ladyfashionindia.store/
We appreciate your trust in Lady Fashion and are committed to providing a delightful shopping experience. 😊✨